These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.alu10.com (hereinafter "Alu10 / Tecnoshelving").

Through its website www.alu10.com, Alu10 / Tecnoshelving provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from their services must have the status of "Customer", which is acquired by completing the registration form and following the steps that Alu10 subsequently communicates through email. The condition of Client implies adherence to the Terms of Use, the version published at the time when Alu10 / Tecnoshelving is accessed.

In any case, there are pages of the Alu10 accessible to individuals or legal entities that no require registration or initiate a product purchase (hereinafter, "Users").


For any kind of doubt, question or suggestion, you can send your comments by email to: [email protected]


In general, access to information on the various products and services on the website, as well as browsing, will be free, therefore the Users will not be required to register with the consequent delivery of their personal data.

When for accessing to certain content or for the use of any service it is necessary to provide personal data, the Users will guarantee its veracity, accuracy, authenticity and validity.


All the prices of the products that are indicated through Alu10 / Tecnoshelving do not include VAT and the other taxes that may correspond. However, these prices do not include the shipping costs of the products, which are detailed separately.


The number of available units is kept updated with the stock in stock and the availability by our suppliers. Under no circumstances will Alu10 / Tecnoshelving intentionally sell more units than it has or have been reserved by the supplier.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of this, or inform him of the option to send as soon as it is in stock in Alu10 / Tecnoshelving.


Our goal is to make your purchase easy and fast by offering a variety of payment methods, so you can choose the one that suits you best. Payment is accepted by credit / debit card, by bank transfer or by PayPal.

The Customer agrees to pay at the time the order is placed. To the initial price that appears in Alu10 for each of the offered products, the corresponding rates will be added to the relevant shipping costs. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.

Proof of purchase corresponding to the purchase order will be available and can be viewed at www.alu10.com in the section "My account", "Orders".

The Customer must notify Alu10 / Tecnoshelving of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that Alu10 can make the necessary arrangements.


Once the order has been formalized, that is, with the acceptance of the Terms of Use and the confirmation of the purchase process, Alu10 will always send an email to CLIENT confirming the details of the purchase made.


Alu10 will accept cancellations of orders when they are requested before they're cut and prepared. To make the cancellation you must request it through the "Customer Service" form or by sending an e-mail to [email protected].


Once the order is received, it is processed and the products are cut and correctly packaged, ensuring correct maintenance of the product's qualities during the shipping process. To ensure that the order arrives in perfect condition, we work with transport companies of recognized prestige such as dpd group, TNT or transport company of similar characteristics.

Alu10 / Tecnoshelving undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form, which in any case must be included within the Territory specified on the website. In order to optimize the delivery, we thank the Client for indicating an address in which the order can be delivered during normal business hours.

Alu10 / Tecnoshelving will not be responsible for the errors caused in the delivery when the delivery address entered by the Customer in the order form is not adjusted to reality or has been omitted.

Alu10 / Tecnoshelving informs the Customer that it is possible that the same order is divided into several deliveries.

I. Delivery Term

Shipments will be made through a courier company. The order placed by you will be delivered within a maximum period of 10 working days from the confirmation of the order.

These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical, manufacturing or force majeure reasons. In cases of delivery delays, Alu10 will inform its customers as soon as it becomes aware of them.

Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the Customer, which is materialized through the control system used by the transport company.

Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being sent.

For security reasons, Alu10 / Tecnoshelving will not send any order to post offices or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

II. Delivery Data, Undelivered Deliveries and Lost

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. Alu10 / Tecnoshelving contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that the delivery takes place.

If after 7 working days after the departure to the delivery of the order has not been agreed delivery, the Customer should contact Alu10 / Tecnoshelving. In the event that the Customer does not do so, after 10 business days from the departure to delivery of the order it will be returned to our warehouses and the Customer will be responsible for the shipping and return.

IV. Diligence in the delivery

The Customer must check the good condition of the package before the carrier who, on behalf of Alu10, makes the delivery of the requested product, indicating on the delivery note any irregularity that could be detected on the packaging. If, after reviewing the product, the Customer detects any incident such as breaks or signs of having been opened or any damage caused by the shipment, the latter undertakes to notify Alu10 via email within the shortest period of time possible, before the next 24 hours from delivery. From that moment on, incidents of this type will not be attended (only parts under warranty).


I. Return procedure

Alu10 / Tecnoshelving will only accept returns that meet the following requirements:

- Being a custom-made product, only returns of products that do not comply with what is specified in the order are accepted.

- The product must be in the same condition in which it was delivered and must retain its packaging and original labeling.

- The shipment must be made (if possible) using the same packaging in which it has been received to protect the product. For the case that cannot be done with the packing with which it was delivered, the Customer must return it in a protective packing in order that the product reaches the warehouse of Alu10 with the maximum possible guarantees.

- A copy of the delivery note must be included in the package, where the returned products are also marked and the reason for the return.

- With the aim of providing customers with the return process and being able to correctly follow it, Alu10 / Tecnoshelving establishes the only return procedure established by Alu10 / Tecnoshelving. If the reason for the return is attributable to Alu10 (the product is defective, it is not the one you requested, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but are not to your liking), the costs of the return costs will be borne by the customer.

II. Refund to the client

The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only in the event that the delivered product is defective or incorrect, Alu10 / Tecnoshelving will also reimburse the Customer for the corresponding shipping costs.

Refunds and partial cancellations will result in partial refunds.

Alu10 / Tecnoshelving will manage the return order under the same system that was used for the payment within 3 days from the arrival confirmation to the warehouse of the returned order.


The contractual guarantee offered is 2 years.

The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, wear, installation and / or misuse of the product.

The warranty will not cover products damaged by improper use.


Alu10 / Tecnoshelving holds all the rights on the content, design and source code of this web page alu10.com and, especially, with an enunciative but not limitative character, about photographs, images, texts, logos, designs, trademarks, commercial names and data that is included in Alu10 / Tecnoshelving.

Clients and Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of Alu10 / Tecnoshelving is also considered to be a computer program, and therefore, all applicable Spanish and European Community regulations on the subject also apply.

It is expressly forbidden the total or partial reproduction of Alu10 / Tecnoshelving, or any of its contents, without the express written permission of Alu10.


The Clients and Users are fully responsible for their conduct, when accessing the information of Alu10 / Tecnoshelving, while they are browsing it, as well as after they have accessed it.

Access to Alu10 / Tecnoshelving is the sole responsibility of the users. The simple access to this web site does not imply any kind of commercial relationship with the user.

Alu10 / Tecnoshelving reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to Alu10 to Clients and Users that misuse of the contents and / or breach any of the conditions that appear in this document.

Alu10 informs that it does not guarantee:

- That the access to Alu10 / Tecnoshelving and / or to the linking websites be uninterrupted or free of error.

- That the content or software to which Clients and Users access through Alu10 / Tecnoshelving or the linking Webs does not contain any error, computer virus or other elements in the contents that may produce alterations in its system or in electronic documents and files stored in your computer system or cause another type of damage.

- The use of the information or content of Alu10 / Tecnoshelving or link websites that Clients and Users could make for their personal purposes.


Clients and Users agree to browse the website and use the content in good faith.

In compliance with the provisions of the Organic Law 15/1999, of Protection of Personal Data, we inform you that the completion of any existing form in Alu10 (alu10.com) or the submission of an email to any of our mailboxes implies the acceptance of this privacy policy, as well as the authorization to Alu10 to treat the personal data you provide, which will be incorporated into the file, owned by Alu10, registered in the General Registry of the Spanish Agency for Data Protection.

Customer data will be used to send sales via email of Alu10 and to deliver the purchases. By the mere visit to the Web, Users do not provide any personal information or are obliged to provide it.

Alu10 / Tecnoshelving undertakes to keep the maximum reserve and confidentiality on the information that is provided to it and to use it only for the indicated purposes.

It is up to the Clients to update their own data. At any time, the Customer will have the right of access, rectification, cancellation and opposition to all their personal data included in the different registration forms. To modify or update your personal data the Customer must access www.alu10.com, the section "My Account". To cancel your account, write an email from the e-mail of your account to [email protected] with the subject "Cancel account".

Therefore, the Client is responsible for the veracity of the data and Alu10 will not be responsible for its inaccuracy of the personal data of the Clients. In accordance with current legislation on data protection, Alu10 has adopted security levels appropriate to the data provided by customers and, in addition, has installed all means and measures at its disposal to prevent loss, misuse, alteration , unauthorized access and extraction of them.


In case any clause of these Terms of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Conditions of Use.

Alu10 / Tecnoshelving may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of the same unless expressly recognized by Alu10 or prescription of the corresponding action in each case.


Alu10 / Tecnoshelving reserves the right to modify, at any time, the presentation and configuration of Alu10, as well as these General Conditions. Therefore, Alu10 recommends that the Client read them carefully.


These Terms of Use are governed by the Spanish legislation applicable in the matter. To resolve any dispute or conflict arising from these Terms of Use, the parties submit to Spanish jurisdiction.